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TERMS AND CONDITIONS 

Last updated: [24 septmber 2026]

Welcome to Nailymph. These Terms and Conditions ("Terms") apply to your use of nailymph.com and to every order you place with us. By using the website or placing an order, you agree to these Terms, our Privacy Policy, and our Shipping & Returns Policy. If you do not agree, please do not use the website or place an order.

Seller: Nailymph Email: nailymph@gmail.com | Phone: +91 7737706688 Address: [add your business address]

1. Using our website

  • You must be at least 18 years old, or have a parent or guardian's permission, to place an order.
  • Give accurate and complete information when creating an account or ordering.
  • You are responsible for keeping your account login secure and for activity on your account.
  • Do not misuse the website, attempt to hack it, or use it for anything unlawful.

2. Orders and payment

  • An order is confirmed only after successful payment.
  • Please check your design, quantity, size, colour, address and contact details before paying.
  • Many sets are made to order. Once your order enters preparation or production, changes may not be possible.
  • We may cancel an order in cases of suspected fraud, misuse, incorrect pricing, stock or production problems, or other unusual activity. If we cancel after you have paid, we will refund you in full.
  • Prices are shown in Indian Rupees (₹) and may change without notice. The price at the time you place your order applies.
  • Payments are processed through [your payment gateway(s)]. We do not store your full card details.

3. Product information

  • Our press-on nails are handmade, so minor variations in colour, design, shape, size, placement, glitter, charms or finish can occur between sets.
  • Colours may look slightly different on your screen depending on lighting and display settings.
  • Sets may not look 100% identical to product photographs. These minor variations are not defects.

4. Sizing

  • You are responsible for choosing or providing the correct nail sizes. Please follow our sizing guide carefully.
  • If you need help, contact us before placing your order.
  • We are not responsible for fit problems caused by incorrect measurements or sizes supplied by the customer.
  • If you followed the sizes you gave us and the set was made accordingly, "the nails don't fit" is not by itself a reason for a refund or replacement.

5. Custom orders

  • Custom sets are made specifically for you from the details you give us. Please make sure your measurements, design details and colour preferences are accurate and clearly explained.
  • [If you offer a design proof or approval step, describe it here. If not, delete this line.]
  • Because custom items are made for you, they generally cannot be returned or refunded for change of mind about the design, colour or size.

6. Shipping and delivery

  • Delivery times are estimates and may vary depending on the courier, your location, weather, holidays and other factors outside our control.
  • Please provide a complete and correct shipping address and phone number. We are not responsible for delays or non-delivery caused by incorrect or incomplete details.
  • Once an order is dispatched, delivery is handled by the courier. If you have a tracking number, use it to monitor your shipment.
  • If a package is returned because of an incorrect address, an unavailable recipient, refused delivery or failure to collect, extra shipping charges may apply for a second delivery attempt.
  • Our current dispatch time is [2-4 days] and typical delivery time is [3-8 business days].
  • 7. Returns, refunds and exchanges

Because press-on nails are a personal-use product, we do not accept returns for:

  • Change of mind, or not liking the design or colour
  • Wrong size ordered or incorrect measurements provided
  • Wrong design or colour ordered by mistake

We will consider a replacement, exchange or refund if:

  • You received the wrong item
  • Your order arrived damaged
  • There is a verified manufacturing or product defect
  • We are unable to fulfil your order (in which case you will receive a full refund)

To make a claim, contact us within [3 days] of delivery at nailymph@gmail.com with:

  1. Your order number
  2. Clear photos or videos of the package and the nails showing the problem
  3. A short description of what went wrong

Please keep the original packaging and the product until we have reviewed the claim. Claims without enough photo or video evidence, or made after the time limit, may not be accepted.

If a claim is approved, we will offer a replacement, exchange or refund, depending on the situation. Approved refunds are returned to the original payment method within [7 business days]. Used, applied, opened or altered sets are not eligible for return or exchange, subject to applicable law.

Nothing in these Terms limits any right you have under applicable consumer protection law.

8. Cancellations

You can cancel an order only before it goes into preparation or production. To cancel, email us as soon as possible with your order number. Once production or dispatch has begun, cancellation may not be possible. 

9. Care, application and safety

  • Proper application, removal, storage and care are the customer's responsibility. Please follow the instructions provided.
  • Damage caused by improper application or removal, excessive force or misuse is not a product defect.
  • Some people may be sensitive or allergic to nail glue, adhesive or other materials. Stop using the product immediately and seek medical advice if you feel irritation or discomfort.
  • We are not responsible for damage to natural nails, allergic reactions or irritation caused by improper use or individual sensitivity.
  • Wear time depends on nail preparation, lifestyle and application, so we cannot guarantee a specific duration.

10. Promotions and discounts

  • Discount codes, bundle offers and freebies may have extra conditions.
  • Unless we say otherwise, offers cannot be combined or exchanged for cash.
  • We may withdraw or change a promotion at any time.

11. Reviews, claims and honesty

  • Please contact us before posting a public complaint, dispute or chargeback so we can investigate and try to fix the issue.
  • Providing false, misleading or manipulated information about an order may result in the claim being rejected and, in serious cases, restrictions on future orders.

12. Intellectual property

All photographs, designs, logos, text, graphics and other content on this website belong to Nailymph or are used with permission. You may not copy, reproduce, sell or use them commercially without our written permission.

13. Limitation of liability

To the fullest extent permitted by law, Nailymph is not liable for indirect or consequential losses, or for delays or failures caused by events outside our reasonable control. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms excludes liability that cannot be excluded by law.

14. Governing law and disputes

These Terms are governed by the laws of India. We encourage you to contact us first so we can try to resolve any issue directly. If a dispute cannot be resolved, it will be subject to the courts of [your city, state], India, unless the law gives you the right to bring a claim elsewhere.

15. Changes to these Terms

We may update these Terms from time to time. The latest version will always be on this page with the updated date. Continued use of the website or placing an order after a change means you accept the updated Terms.

16. Contact and grievances

For questions about orders, returns or these Terms, or to raise a grievance:

Nailymph Email: nailymph@gmail.com Phone: +91 7737706688 Grievance contact: [name or "the Nailymph team"]. We aim to acknowledge complaints within [48 hours] and resolve it.