Nailymph Store Policies
Last updated: September 2026
At Nailymph, every set is prepared with care and attention to detail. Please read the following policies before placing your order. By placing an order with Nailymph, you acknowledge and agree to these policies.
1. Order & Payment Policy
Orders are confirmed only after successful payment.
Please carefully check your design, quantity, size, colour, address, and other order details before completing your purchase.
Once an order has entered the preparation/production stage, changes may not be possible.
Nailymph is not responsible for mistakes in information provided by the customer, including an incorrect address or incorrect nail size.
If we need to contact you regarding your order and do not receive a response within a reasonable period, your order may be delayed.
2. Nail Sizing Policy
Please measure your nails carefully before placing your order.
The correct fit depends on the measurements provided by the customer. Nailymph cannot guarantee a perfect fit if incorrect or inaccurate measurements are submitted.
If you choose your own sizes:
You are responsible for providing the correct sizes.
Please double-check your measurements before submitting them.
Incorrect measurements may result in nails that are too small or too large.
“The nails don't fit me” does not automatically qualify for a refund or replacement if the sizes supplied were made according to the information provided by the customer.
If you require assistance:
Please contact us before placing your order. We will be happy to help you understand the sizing process.
3. Returns & Exchanges
Because press-on nails are a personal-use product, we generally do not accept returns simply because:
You changed your mind.
You don't like the design after receiving it.
You don't like how the colour looks on you.
You feel the design doesn't suit you.
You ordered the wrong size.
You provided incorrect measurements.
You ordered the wrong design or colour by mistake.
Please make sure you are comfortable with your selection before placing your order.
Exchanges
An exchange may be considered only in situations covered by our Damaged/Wrong Item Policy below.
Any exchange request is subject to verification by Nailymph.
4. Refund Policy
Nailymph does not offer refunds for change of mind, incorrect sizing, personal preference, or dissatisfaction with the appearance of the nails when the order was correctly fulfilled.
Refunds may only be considered in exceptional circumstances, such as:
The wrong product was sent.
The order arrived significantly damaged.
A verified manufacturing/product issue occurred.
Nailymph is unable to fulfil the order.
All refund requests are reviewed individually.
A refund is not guaranteed simply because a customer is unhappy with the product.
5. Damaged or Wrong Item Policy
We carefully check orders before dispatch. However, if your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.
To report an issue:
Please provide:
Your order number.
Clear photographs of the package.
Clear photographs/videos of the nails and the issue.
A brief explanation of what went wrong.
For shipping-related damage, please keep the original packaging until the issue has been resolved.
Claims without sufficient photographic/video evidence may not be accepted.
If the issue is verified, Nailymph may offer:
A replacement,
An exchange, or
A refund, depending on the circumstances.
6. Cancellation Policy
Orders can be cancelled only before preparation/production has started.
Once your nails have entered production or have been dispatched, cancellation may no longer be possible.
If you need to cancel an order, contact us as soon as possible with your order number.
7. Custom Nail Policy
Custom-made orders are prepared according to the information provided by the customer.
Before placing a custom order, please ensure that:
Your measurements are correct.
Your requested design details are accurate.
Your colour preferences are clearly communicated.
You have reviewed the final requirements where applicable.
Because custom orders are made specifically for you, they generally cannot be returned simply because you later change your mind about the design, colour, or sizing.
Minor differences may occur between the product shown on screen and the final product due to lighting, photography, display settings, and the handmade nature of the product.
8. Shipping & Delivery Policy
Once your order has been dispatched, delivery is handled by the selected shipping/courier service.
Delivery times are estimates and may vary due to:
Courier delays.
Weather.
Festivals or holidays.
Incorrect/incomplete addresses.
Operational issues with the courier.
Circumstances outside Nailymph's control.
Please make sure your shipping address and contact information are correct before placing your order.
Nailymph is not responsible for delays caused by the courier after the package has been successfully dispatched.
If tracking information is provided, customers should use it to monitor their shipment.
9. Unclaimed or Returned Shipments
Customers are responsible for providing an accurate and deliverable shipping address and being available to receive their order.
If a package is returned because of:
An incorrect address,
The recipient being unavailable,
Repeated failed delivery attempts,
Refusal to accept the package, or
Failure to collect the package,
additional shipping charges may apply if the customer requests another delivery attempt.
10. Product Care & Usage
Press-on nails are reusable depending on the application method and how they are cared for.
To maintain your nails:
Avoid excessive exposure to water immediately after application.
Avoid using your nails as tools.
Be careful when opening containers or handling objects.
Follow the recommended application and removal instructions.
Store reusable nails safely after removal.
Damage caused by improper application, removal, excessive force, or misuse is not considered a product defect.
11. Customer Responsibility
Customers are responsible for:
Providing accurate order information.
Selecting/providing the correct nail sizes.
Providing a correct shipping address.
Reviewing their order before payment.
Following the recommended application and removal instructions.
Checking their order promptly after delivery.
Nailymph cannot be held responsible for issues resulting from information incorrectly provided by the customer or improper use of the product.
12. Issue Reporting & Verification
We genuinely want to resolve legitimate problems with your order.
However, to keep the process fair for both customers and Nailymph, all claims may require photographic or video evidence and may be reviewed before a replacement or refund is approved.
Please do not dispose of or alter the product before the issue has been reviewed.
Providing false, misleading, manipulated, or incomplete information regarding an order may result in the claim being rejected and the customer being restricted from placing future orders.
13. Handmade Product Notice
Many Nailymph designs are handmade. Because of this, extremely minor variations in:
Placement,
Brush strokes,
Glitter,
Charms,
Colour,
Finish, or
Other small details
may occur between individual sets.
These minor variations are a natural part of handmade production and are not necessarily considered defects.
14. Contact Us
If you have a genuine issue with your order, please contact Nailymph with your order number and relevant photographs/videos.
We will review the situation and work with you toward a fair resolution.
Please contact us before posting a dispute or claim so that we have an opportunity to investigate and resolve the issue.
Important
By placing an order with Nailymph, you confirm that you have read and understood these policies.
Our goal is to protect both our customers and the artists who create your nails, while making sure genuine issues are handled fairly.